Global Business Service (GBS) sector is rapidly developing in Latvia. Our capital city Riga is the emerging GBS location in Europe. Riga provides GBS companies with opportunities to expand and offers competitive conditions and an excellent business environment for new investors. There are currently around 50 business service centres in Latvia employing 15k people in Riga and 300 FTEs per company on average. Who works there? Mainly IT, finance, customer service, logistics, personnel management and procurement specialists. University graduates are eager to work in the GBS sector, as it provides well-paid jobs with a salary above the country’s average and favourable career development prospects.
Latvia is an attractive business location for GBS companies due to its highly skilled labour pool, language skills, and Western work ethic. We also have an excellent location – access both to EU and CIS markets. The sector is made even more attractive by highly developed communications and logistics infrastructure. Industry members have established the Association of Business Service Leaders (ABSL) in 2019 representing GBS interests in Latvia.
SSC, BPO, ITO
- Riga might be the hidden gem or Paris of the North, but it is also a recipient of an emerging GBS City 2019 award in Central Eastern Europe. GBS companies in Latvia value quality of life and business environment as 100% satisfactory.
- GBS companies stationed in Riga work globally – providing high-value services for companies from around the world, even those located in North America, Africa and Asia.
- With currently 15k FTEs, Latvia still has a relatively low market saturation of 1.6%, giving newcomers access. So you still have the opportunity, but be quick - Latvia is a small but very desired country for doing business and making investments.
- Our closest neighbours are especially attracted to us, as 50% of companies present in Latvia are from Nordics.
- Some say that AI and robots are not some distant future, as they are present in many ways today. We will not argue with that, as 80% of companies in the GBS sector are testing and implementing robotics solutions in their organizations.
- Expansion is fundamental in the global ever-changing business environment. Companies operating in Latvia know that and tend to expand their scope of the functions – 73% of companies expanded their services portfolio in 2019. The growth in terms of employment is 10% YoY.
Employment and education
- Most of the GBS sector workers are trilingual (at least), speaking Latvian, English, and Russian. Some are almost polyglots adding German and French to the mix. As we are close to Scandinavia, there are 1000 Scandinavian language speakers in GBS.
- GBS sector seems very alluring to the young graduates as it is prestigious, lucrative, and dynamic (89% of employees are in age under 34). The IT sector employs 29% of the GBS workforce in Latvia.
- GBS sector is one of the best examples of advocacy for gender equality and inclusion every step of the way. The GBS sector companies employ 53% of women, and it warms our heart that this number keeps on growing.
- Accenture is a leading provider of technology and consulting services, using top talent recruited from our region. Currently, the company is employing ~1500 FTEs and having extensive IT training for new IT professionals.
- Cognizant Latvia is one of the latest editions of the Cognizant delivery network in Europe, focusing on delivering the full range of IT services from nearshore locations in Europe. Cognizant Latvia provides application development and application maintenance services to support our clients on their increasingly digital path. The company has more than 250 FTEs in Latvia.
- Circle K Business Centre provides services to support 3000 stores, 20 000 European employees, and offices in 9 European countries. The company’s 630 employees provide services in different areas, such as Finance, Supply, Distribution, HR, IT, Customer service, Procurement, Sales & Marketing. More than 200 employees are speaking Scandinavian languages.
- Cabot Business Service Center is responsible for providing financial, IT, purchasing, and customer service support for Cabot Corporation, a leading global speciality chemicals and performance materials company. The company keeps expanding and currently employs more than 250 FTEs.
- SEB Global Services in Riga supports the SEB group’s operations by offering a wide range of services, including payment operations and cash management support, as well as services related to trading products and IT. The centre also serves international banks and global financial institutions with services in transactions settlement and asset servicing of Nordic securities trades. SEB Latvia currently employs around 700 FTEs.