Webhelp

The company's mission is to design, develop and maintain efficient, secured solutions adapted to customers and processes. Innovation is a powerful lever for business competitiveness and differentiation, therefore Webhelp pushes the boundaries of customer experience thanks to its technology accelerator, Technology Enablement. The team's agile methods, consisting of customer experience experts, can design technological solutions to carve future customer journeys.

Webhelp is a partner across various services, including customer experience solutions, social media moderation and payment services. Hundreds of brands worldwide trust Webhelp because of their people, the culture they work in, and the ideas and technology they put into work. By choosing Webhelp, they access the passion and experience of 50,000 game-changers from more than 140 locations in 36 countries. Each one determined to bring their intelligence, empathy, and work experience to the table every day. 

Webhelp is the European leader in their industry, with revenue of €1,4B in 2018, and aims for a global leadership position. 

In Latvia, Webhelp specializes in nearshoring services for Scandinavian and Russian language markets due to Latvia’s geographical location. These services include - Customer Experience and Contact Centre Services, Business Process outsourcing, Language Hubs & Location Strategy, Digital Transformation, Solution Design and Consulting Services. Webhelp holds a COPC certification and can offer PCI compliance. The company quotes that they enrich each step of the customer experience with a human touch, and help brands build real emotional connections, and create value bound to last. 

"Over 13 years of BPO experience, combined with excellent in-house language and skills training programs, makes Webhelp the ideal nearshoring partner for Scandinavian and Russian languages as well as other European businesses looking for outsourcing services. We are an intrinsically human company – a cultural melting pot of passionate game-changers that strive to make a difference in the lives of people and businesses." - Lina Boiko, Nordic Regional Lead