IT company Capital reports annual turnover of almost EUR 37 million

The turnover of full-service IT company Capital reached almost EUR 37 million last year – an increase of 6.6% year-on-year. Last year, the company focused on catering to customers’ individual needs in these challenging times, as well as expanding the overall range of services. In addition, Capital is launching a new, more user-friendly online ordering system.

“2022 has shown us that quality service is as important to our customers as quality products. This year’s turnover growth is based not only on the undeniable demand for technology, but also on the ability to find an individual approach to each customer, to improve the range of services, and to adapt to changing and complex circumstances. The year before, boosting employee productivity was a priority for companies. Interestingly, remote working’s rise in popularity has also contributed to customers’ wanting to buy better quality hardware that is more reliable, more ergonomic and long-lasting. Looking at the rising prices of technology, it should be noted that they are mostly influenced not by the energy crisis, but by supply chain disruptions that started during the pandemic,” explained Ivars Šulcs, Member of the Board of Capital.

Last year’s most popular product category was servers and network equipment, with demand growing by 44%. With the number of devices increasing rapidly during the pandemic, both the public and private sector needed efficient systems capable of storing and processing information. To ensure the highest level of service in this area, Capital expanded its team and started direct cooperation with several fast-growing IT infrastructure manufacturing companies, including the Latvian network equipment manufacturer MikroTik.

After the surge experienced during the pandemic, demand for laptops is not as strong – last year it remained at around 2021 levels. With the number of desktop PC users falling sharply, monitors with inbuilt docking stations are on a winning spree with a 20% increase. 

While overall demand for desktop PCs fell, it rose significantly in specific areas such as graphics. During the pandemic, computer games, along with other home entertainment, experienced a surge in popularity. This is also reflected in the higher demand for gaming PCs.

Given that setting up a complete workplace for companies requires a lot of time and financial resources, Capital also offers equipment rental and an IT support service. 

Also, in order to improve customer service and give customers the flexibility to place orders at their own convenience, Capital invested EUR 200,000 in a soon-to-be-launched new website and online ordering system. “Our main goal has always been to provide personalised service and to understand the needs and specifics of each company. As the pace of modern work and the digital world dictate our own agenda, we respect that our clients want to save time and solve many issues themselves without involving us. That is why we are working on a system that will not only allow ordering equipment or services, but will also allow researching products in one place without having to visit the websites of several manufacturers,” explained Aigars Bērziņš, Member of the Board of Capital.

Source: Press release (labsoflatvia.com). Photo: Shutterstock.